All items are final sale, because each product is made to order, specifically for the customer who ordered it. If your items arrive damaged or defective before being used, contact styrareese@gmail.com with photos and a receipt of your item and purchase. We are happy to help! Without proof of your purchase, we will not be able to issue an exchange or offer a refund. This policy lasts for 14 days, and a return/exchange will not be acceptable after the 14 day period. Styra Reese Designs is not responsible for any damaged items that are not due to our error. If you have any questions, please do not hesitate to contact us at styrareese@gmail.com.